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Adam Prince

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2022년 5월 06일

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댓글Web Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

댓글 보기 · 2022년 3월 18일에 게시됨 · Adam Prince

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댓글Team members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

댓글 보기 · 2021년 6월 24일에 게시됨 · Adam Prince

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댓글Team members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

댓글 보기 · 2021년 6월 23일에 게시됨 · Adam Prince

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

댓글 보기 · 2020년 10월 05일에 게시됨 · Adam Prince

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