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Mike W - DM
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Mike W - DM
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Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle.
Sorry if that info is not 100% technically accurate, I'm not a programmer..... but that goes to show how easy it is to set up the Geckoboard / Zendesk data sharing. Also, I see the stats update all day long so I can confirm it's pulling the latest info very often.
:-)
댓글 보기 · 2018년 10월 11일에 게시됨 · Mike W - DM
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We use Geckoboard to display near real-time Zendesk support and Zendesk chat data.
The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it really gets the job done.
Here's a link to some more info on how Geckoboard integrates with Zendesk:
https://www.zendesk.com/apps/support/geckoboard-for-zendesk-support/
They offer a free trial, and the product is overall not very expensivee (considering the benefits this was to my organization).
Give it a whirl!
댓글 보기 · 2018년 10월 11일에 게시됨 · Mike W - DM
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