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Joe Vita
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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Considering that email is one of the foundational channels of Zendesk, this seems like a huge miss and should be easy to fix. Workarounds are fine as a temporary solution, but I can't go back and tag closed tickets so that doesn't work.
댓글 보기 · 2021년 6월 24일에 게시됨 · Joe Vita
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Is email the only way to get updates? Other services offer Slack integration, webhooks and more
댓글 보기 · 2021년 6월 10일에 게시됨 · Joe Vita
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This app should be included as standard functionality. All of its features are offered by similar SaaS companies included in the base products.
댓글 보기 · 2021년 4월 14일에 게시됨 · Joe Vita
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I'd like to know if we can get more information in the change requester view. We have a lot of customers with similar names. More information such as being able to search on or show date of birth in addition to email address (a custom field) would help us to select the correct customer.
It would also help to be able to use the external ID in the search for the change requester field to pick the correct customer.
Background: We have a lot of customers with similar names and placeholder/generic email addresses to fill the field (many do not have their own email and use other forms of communication (e.g. phone call) to reach us.
2021년 4월 06일에 게시됨 · Joe Vita
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I would like to also request audits of changes to the end user profile. This is key customer information and we should be able to audit which agent or user added/changed/removed the information and when.
댓글 보기 · 2021년 2월 02일에 게시됨 · Joe Vita
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