Scott Patterson
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Scott Patterson님의 최근 활동-
Scott Patterson님이 에 댓글을 입력함
Sorry if this is a stupid question, but how do these interact with normal SLAs? Will each ticket have both a normal SLA policy as well as a Group SLA policy applied (assuming ocnditions match), whi...
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Hi all, Not too sure why it's not been mentioned more, but since a lot of peoples issues with the new interface is to do with the message order & position of the text box (that's our issues anywa...
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Thanks Dwight Bussman, sounds like nothing but good news then!
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Dwight Bussman Just wanting to re-confirm, this article says closed tickets 'retain the solved ticket status', does this mean that any API queries about status will show 'Solved' as the status fo...
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Hi there, During the 'What's New at Zendesk 2023 Q3' presentation which showed off this feature they showed a video which when clicking the 'conversation' component, it gave them options for 'con...
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Thanks James Hanley! I know those features may not be big complaints for many, but definitely something I'm happy to hear is improving!
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The time of the round table works out as 4AM for me, so I won't be able to attend, but appreciate that you're looking for feedback. Hoping the feedback isn't dismissed and things like the order of ...
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Good to hear that the tab names are changing back, this has been a big problem for us. Now if we could just get the option given to us for what order we would like the messages to be in (newest or ...
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This is a great idea! We have reminders about specific things that need to be done on certain types of tickets, as well as try to keep track of summary notes for longer tickets. We have these in in...
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No response from Zendesk Product Managers on this one which is a bit frustrating when the user feedback seems to be negative and with the same issues being mentioned but not addressed. After usin...