It's been more than 6 months since I posted here - are we any closer to this functionality being available? My company recently was forced into the theming update and after doing so, the hacky workaround we had used previously to provide Agents with a link to create tickets using the end-user form, no longer works - making this functionality vastly more critical than it was before.

While griping persists about experience, I remain committed to the notion that the primary need here, is in allowing forms-owners to actually require data.

There is a vast gulf between "require end users to complete before submitting" and "require agents to complete before solving" and in the gulf is a lot of frustrated consumers of forms, and creators of forms.

Can we get a zendesk response to this please?