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Jean Gonzaga
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 22일
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님의 최근 활동 Jean Gonzaga
Jean Gonzaga님이 에 게시물을 만듦
게시물 Feedback - Voice (Talk)
It would be great if an "Auto Answer" feature will be added to ZD Talk. Currently, ZD Talk routes the calls to agents and prompts them if they want to "Answer" or "Decline". For a service center such as what we have, it is a must that all calls need to be answered 100% of the time. Therefore rendering the "Answer" or "Decline" option to be not needed.
This will also make way to ensure agents will not be avoiding calls and declining them by clicking on the decline button. Having an automatic "Accept" feature will ensure all our customers are attended to.
2018년 8월 18일에 게시됨 · Jean Gonzaga
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