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Kraven

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 27일

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커뮤니티 댓글Discussion - Zendesk on Suite best practices

@Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over a year ago. Wording is key of course.

The timeline we utilize is as follows. An automation sends a reminder after 48 hours for Pending tickets, and Solves at 72 hours. Solved tickets send an automated survey (with a SurveyMonkey link) at 5 days, and Closes the ticket at 7 days after Solve.

댓글 보기 · 2015년 5월 27일에 게시됨 · Kraven

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커뮤니티 댓글Discussion - Zendesk on Suite best practices

We have something like this already in place. Another trick that helps to ensure that reps don't mistakenly set the wrong status is to have macros set the status for them.

댓글 보기 · 2015년 5월 26일에 게시됨 · Kraven

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