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Jeannette Räntfors
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 10월 31일
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님의 최근 활동 Jeannette Räntfors
Jeannette Räntfors님이 에 댓글을 입력함
+1 We are really in need of this feature as well, as alerts are sent to our Zendesk from one single email address but referencing different customers. So we need to be able to use a trigger where we condition on string in subject with action setting a requester (end user requester).
댓글 보기 · 2024년 10월 31일에 게시됨 · Jeannette Räntfors
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Hi,
I've received a question from one of our teams, if there is any way to automatically create/generate a Jira ticket from a created Zendesk ticket. Is that possible? Either using triggers or perhaps API?
Kind regards,
Jeannette
댓글 보기 · 2023년 3월 13일에 게시됨 · Jeannette Räntfors
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Hi Sean,
Thanks for quick reply.
And nice to hear! Then looking forward to that possibility.
댓글 보기 · 2022년 9월 06일에 게시됨 · Jeannette Räntfors
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Hi,
Is it possible to change the layout/configuration for the ticket notification itself in Slack?
In addition to requester name, we would like to see the organization name. Or if not possible to see both, only the name of the organization.
댓글 보기 · 2022년 9월 06일에 게시됨 · Jeannette Räntfors
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We as well would like to have the name sort option in the Organizations Page. As it is now, it's rather difficult for us having an overview of active vs in-active organizations, as we put an 'X-' before inactive organizations in order to sort them out (displayed last in list), when the list isn't sorted on names anymore.
How does the progress look for sorting on name on Organizations Page?
댓글 보기 · 2022년 4월 25일에 게시됨 · Jeannette Räntfors
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Hi,
We are currently setting up a second brand, with a specific ticket form, dedicated for a group of already existing customers/endusers in our Zendesk. Is there a way to route these endusers to this new brand/url, when logging in to our Zendesk, if they should use the wrong url/already existing url they are already used to navigate to?
2022년 1월 09일에 게시됨 · Jeannette Räntfors
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