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Michaela (Thinking Cap)

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 2월 14일

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님의 최근 활동 Michaela (Thinking Cap)

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게시물 Q&A - Users, groups, and organizations
Can a Light Agent update a ticket's comments?

Hi,


Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester?

I integrated zendesk API with another ticketing system application and the user that is used to update zendesk tickets has a light agent role, but it cannot update a ticket comment to be private. 
The error message that I get is something like that: "The remote server returned an error: (403) Forbidden.Error content: {"error": {"title: "Forbidden", "message": "You do not have access to this page. Please contact the account owner of this help desk for further help."......}}"

Thank you.

2017년 9월 12일에 게시됨 · Michaela (Thinking Cap)

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