최근 검색


최근 검색 없음

Gabe Castillo's Avatar

Gabe Castillo

가입한 날짜: 2021년 4월 15일

·

마지막 활동: 2022년 10월 26일

팔로잉

0

팔로워

1

총 활동 수

3

투표 수

0

플랜 수

2

활동 개요

님의 최근 활동 Gabe Castillo

Gabe Castillo님이 에 댓글을 입력함

댓글Ticket management

I have found that bulk editing tickets with a macro no longer seems to fully work. Tags, cc's, & subject are updated, but no public comment is created. This worked up until a few months ago. Strangely enough, the macro works fine when applied one ticket at a time.

Use case: server security update notifications for downtime

Details: tickets created via API as "stubs", with requestor,group,private comment and placeholder subject, as well as setting the ticket type to task and sets a due date. Macro should add a public comment, set cc's, tags, and update the subject. The subject and comment body are rendered via liquid markup.

I am curious if something changed with regard to adding bulk comments via macros, or if there is a way to debug this. My current workaround is applying a macro one ticket at a time.

댓글 보기 · 2022년 10월 26일에 게시됨 · Gabe Castillo

0

팔로워

1

투표

0

댓글