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Jim Uomini
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Jim Uomini
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Working for a SaaS company myself, I appreciate the need to balance usability enhancements with upsell potential. Your UI is clean and well thought out, and you guys are a pleasure to deal with, but I am routinely disappointed by the inflexibility and lack of depth in Zendesk's core service management functionality. And sometimes when you do develop additional functionality, it ends up in add-ons like the Productivity Pack and Customer Lists & NPS Surveys. We shouldn't have to pay more for basic "productivity features" like customizing ticket forms, making field display conditional, or filtering lists of customers. I am frequently asked by colleagues and customers for enhancements that I can't deliver.
Among the things I'd like to be able to do OOTB:
- Create lists of customers filtered on custom fields
- Merge Organizations
- See all records in a View, including archived
- Allow Admin to make updates to Closed tickets for data clean up
- Customize Status values
- Add more fields to web widget, including custom fields
- Allow additional fields to be added to end-user My activities ticket list
- Allow end-users to filter on actual status values and make multiple selections
- Allow end-users to filter on ticket types
- Ability to Close a ticket withutnotifying end-user
- PDF export of knowledge base articles
- Ability to list who is following a topic/article/etc.
댓글 보기 · 2017년 12월 06일에 게시됨 · Jim Uomini
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