Support

It would be great to have the ability to have control over file size limits for file attachments, even being able to set it lower than the built-in default.

Our support team wants to be able to receive screenshots from a requester, which are typically under a few hundred KB in size, as those can help us troubleshoot technical issues.

However we do not want requesters sending us their personal documents or videos directly, as it is not the responsibility of our support people to handle these files. These attachments may contain sensitive information or research and should not be saved to our Zendesk file storage.

In our case, setting a smaller file attachment limit (such as 1 MB) would greatly reduce the instances where we have to redact the documents sent by requesters who misunderstand the role of our support team. We waste a fair amount of time redacting attachments and explaining why the attachments have been removed from the ticket.

 

You cannot blacklist TLDs by themselves

That's too bad, because we now get spam from @*.shop, with a constantly rotating number of domains under the .shop TLD. There is absolutely no reason why we would want to receive emails from anyone at .shop.