Mike Lynch

Sorry, a late reply -- but Erin, if you're offer still stands to discuss by phone some possible notification features, I'd be happy to do so. Just drop me an email and we can schedule a time.

These are helpful tips. But when will agent "notifications" be extended beyond just email? For agents who already live in the Zendesk browser app, why is there not a visual representation of accumulated notifications in the taskbar like all other apps they are accustomed to (Facebook, Twitter, etc.)? I'd love to be able to adjust triggers to add an in-app notification for agents when certain events take place.

I'm eager to hear at 2PM about the possibilities of notifying teams that are not in Zendesk. We built a custom Slack integration to Zendesk that's working great, but have non-Slack, non-Zendesk users that need to be roped into ticket conversations once in a while.