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John

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 6월 02일

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커뮤니티 댓글 Feedback - Help Center (Guide)

Ditto. Not just for KC app, please give us an option to exclude any articles from indexed by the Zendesk default search. This is important when we don't have multiple category filter for default search (we only have it for API but this currently don't support Semantic search).

Something like this...

댓글 보기 · 2023년 5월 29일에 편집됨 · John

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댓글Using help center search

Hi Zendesk,

I have confirmed that our HC is not yet enabled for Semantic search by checking the element. When can we expect this feature to be available for us?

-- UPDATE --

Actually I realized it was only enabled in LIVE theme but when previewing another theme in development, Semantic search is not enabled. It would be great to have the feature enabled consistently for testing during development.

댓글 보기 · 2023년 5월 23일에 편집됨 · John

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for most of us with light agent managing communication of full service clients. Unfortunate, since the new SLA looked promising..

댓글 보기 · 2017년 5월 10일에 게시됨 · John

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...

댓글 보기 · 2017년 5월 02일에 게시됨 · John

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