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Alexis Manetas

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 2월 14일

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules
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Hi Klara! Thanks for responding! I assume you mean using a ticket field as in showing the field for a player to fill in when they submit a ticket? Unfortunately the majority of our tickets come from within the Zendesk SDK in our mobile app and those forms don't appear to be customizable in that regard.

댓글 보기 · 2016년 7월 22일에 게시됨 · Alexis Manetas

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게시물 Q&A - Objects, workspaces, and rules
Auto-fill a field based on adjacent text

Hi everyone!  We're looking for a way to pull a string out of a ticket comment based on set expectations next to it.  Here's an example:

All tickets come in with the following text, the number changing each time:

PlayerID: (12345)

I can certainly have a trigger search for "PlayerID: (" but I want to then take "1234" and put that into my custom Player ID ticket field.  Can anyone think of a way to pull this adjacent text?  It would always be a set number of characters after the "PlayerID: ("  Maybe some app or a custom extension?  Willing to try anything at this point!

 

Thanks in advance

2016년 7월 20일에 게시됨 · Alexis Manetas

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