Colin Piper
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총 활동 수73
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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투표 수3
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플랜 수32
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Colin Piper님의 최근 활동-
Colin Piper님이 에 댓글을 입력함
I found some of my notes on using the http target: HTTP target Title: Update Zendesk Ticket Url: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Au...
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I posted a tip a long while back on how to do this with a url target. ://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger However usin...
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@Ben, if I can add some clarity from a customer to customer perspective. Automations as you say require you to nullify the conditions before they can save. This is to say that once the automation h...
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I created a custom field with the names of the people in one of my teams and this field is used to "assign" the ticket when escalated. They can create views based upon this custom field and I clear...
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Hi Joseph. Always good to hear how things work internally at Zendesk. We escalate between support teams in a similar way. Instead of tagging the tickets I add a private comment to the ticket via a...
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Justin, your post has made me go look at my Groups as I have 13. Was that too many? After review, it is not the number that matters but those rules that you gave (no-one in more than 2 groups etc) ...
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Matthew, the answer is yes, setting a field with business rules will ignore dependencies except for permissions. So the ticket will be marked as solved. What I do is to run another rule ahead of ...
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I will revalidate this post as soon as I get a moment.
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We should be careful not to mix two things up. A ticket of type "task" always could have a due date and it has long been asked for this to also include a time. Any other type of ticket historically...
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Just a quick note to say that a change seems to have broken this. When I blank out the custom date the filed is populated with "undefined NaN, NaN" and the ticket cannot no longer be submitted. I h...