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Alex N
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2024년 3월 12일
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님의 최근 활동 Alex N
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Hello there
I had created a standard calculated attribute like this:
IF ([Changes - Previous value]="24947722") THEN "Support 1"
ELIF ([Changes - Previous value]="10896710647068") THEN "Support 2"
ELIF ([Changes - Previous value]="10896665204124") THEN "Support 3"
ELIF ([Changes - Previous value]="10867060074140") THEN "Support 4"
ELIF ([Changes - Previous value]="10896689212444") THEN "Support 5"
ELIF ([Changes - Previous value]="10867032886556") THEN "Support 6"
ENDIF
This is not working because it is being evaluated until the first condition is true. This attribute is being used to measure the time the ticket spent in a group. Is there another way to accomplish this?
2023년 12월 04일에 게시됨 · Alex N
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is there a way to create a report that shows the full resolution time of (solved)tickets over a selected time-period, and the time these tickets were assigned to another group? I've created a custom status "waiting for group" and assigned it to the "open category". Ideally, it would show the full resolution time, and the time the other group spent on the ticket, next to it.
댓글 보기 · 2023년 9월 15일에 게시됨 · Alex N
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