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Pavel Karkarin
가입한 날짜: 2021년 4월 15일
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마지막 활동: 2021년 10월 22일
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님의 최근 활동 Pavel Karkarin
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I would be even okay to use ticket token but there seems to be no way to get ticket token in ticket view. I can only get it from reply-to email sent by Zendesk.
It would be useful to see it somewhere in ticket view... Zendesk guys, is it possible?
댓글 보기 · 2016년 8월 27일에 게시됨 · Pavel Karkarin
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I use zendesk domain as support email address, so if I send an email to support+id{ticket.id}@domain.zendesk.com, then the email comes as suspended ticket. It can be recovered, in which case the comment will be added to {ticket.id}. This is the best that I could find so far.
The other option is to rummage through tons of email trying to find email address with ticket token in it aka support+id{ticket token}@domain.zendesk.com which allows to send updates to your ticket without mandatory suspension.
The only trick is to be careful forwarding data from one ticket thread into another ticket email :) as it is likely to update previous ticket.
댓글 보기 · 2016년 1월 13일에 게시됨 · Pavel Karkarin
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