Juanita
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Juanita님이 에 댓글을 입력함
Hi there, I totally agree! We have also moved from Outlook to Zendesk and it is a pity that this basic function is now taken from my team members because it slows them down in their effectiveness. ...
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Juanita님이 에 댓글을 입력함
I agree! This is slowing down my team because they need to check their home screen in Zendesk regularly in order to make sure that they dont miss older tickets. I set up the SLA in order to have th...