Kilian
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Kilian의 최근 활동-
Hello Jonas Libbrecht, there is another open request to that topic. I hope Zendesk will finally improve that. We switched back to the old workspace, since we communicate mainly by mail. Thanks for ...
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Florian thanks for sharing your point of view! We already switched back to the old workspace - I'm happy, it was just a click with no side effects!
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Lisa Kelly can you make any forecast regarding such a functionality for those who use Zendesk for email support? And, are there any disadvantages to switching back to the old workspace? Will both w...
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Regarding new Agent Workspace issues there is another request I want to share here: New agent workspace, Long emails / signatures I have a question since I have read that some of you already switc...
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Thank you Lisa Kelly for your fast reply. Yes I am aware of this new feature, but it is still not user friendly when I open a ticket with a long (latest) comment because I have to scroll up first a...
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This Feedback contains a very important issue with the new agent workspace. It has special meaning for those who mainly use Zendesk for Email communication. The new interface is troublesome if the...
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I exactly face this issue as well. We mainly communicate via email with our customers. Every email has a signature and the change to the new agent workspace now has the consequence, that we start i...
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Thanks Robert Cwicinski for bringing it to the point again!
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We started with Zendesk Support with a small unit to test everything. Now we expand it to a larger team. At the same time our help center is being expanded and some articles must appear in differen...
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@... thanks for picking up the topic again. As you can see, we are waiting for a while already.