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Matt Gargula - Manager

가입한 날짜: 2021년 4월 16일

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마지막 활동: 2022년 3월 07일

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님의 최근 활동 Matt Gargula - Manager

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댓글General questions and issues about tickets

Surprising this isnt a feature already for a Admin. Can you offer a timeline for when this will be considered?

댓글 보기 · 2022년 3월 07일에 게시됨 · Matt Gargula - Manager

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커뮤니티 댓글 Feedback - Community Forums (Gather)

@...

You mentioned: "So to be brutally honest, this exact feature is NOT in the 9-month roadmap (which is our roadmap planning horizon basically)."

 

When will it be implemented? So we can all have some sort of measurable expectation? I understand this request has been posted for many years at this point and seemingly without any action. Can you offer some insight as to when we should expect it to be implemented?

댓글 보기 · 2021년 8월 26일에 게시됨 · Matt Gargula - Manager

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댓글Setting up and using Text

What is the threshold for when a text message becomes a new ticket or continues on the existing text thread?

 

Will New Inbound Texts from the customer always continue on one existing ticket?

For example, I tested this process and all of my texts continue on the same existing ticket. I even tried to mark the ticket as solved and delete the text thread from my phone then text again to try and create a new ticket, but it reopened the existing ticket.

I would like to understand how to manage that and how to be sure a new text thread from a month after the original wont continue on a solved/closed ticket.

 

Thank!

댓글 보기 · 2021년 7월 27일에 게시됨 · Matt Gargula - Manager

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