Maik Künnemann
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총 활동 수112
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수38
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플랜 수36
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Maik Künnemann의 최근 활동-
It shows once again how Zendesk doesn't care about their own customers. A thread full of negative feedback and requests not to roll this out, but Zendesk just doesn't care and they do their thing. ...
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We have the same issue - the linked EAP is no longer available. Whats the status of this? This was more than 2 years ago.
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There is a request, but still no feedback from the product manager Amisha Sharma . https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace
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Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
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The problem is the wrong check mark, not the visible ticket. The ticket can be in the view, but not with a check mark for "skill match", when the other view said "no skill match"
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Hi @... there is a bug if a ticket has no skills: - the view column "skill match" said "match" - the view condition "skills" said "no match" It must be equal - either a ticket without skills is int...
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Hello Amisha Sharma we talked about the topic from Gail. Do you have an update for this feature?
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We have a lot of times the problem, that agents sends a side conversion to a support address which results in a suspended ticket. So WHY IS THERE NO WARNING to prevent this? Why it is possible to c...