Maik Künnemann
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마지막 활동
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투표 수38
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Maik Künnemann의 활동에 대한 투표 수-
Hi, is there a plan to have a config for the place of the editor / ordering of the comments? For us the biggest difference between old and new UI is, that the editor is moved to the bottom and the ...
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It shows once again how Zendesk doesn't care about their own customers. A thread full of negative feedback and requests not to roll this out, but Zendesk just doesn't care and they do their thing. ...
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Zendesk seems to focus only on the new agent workspace with a mainly B2C communication where chat dominates. B2B email communication doesn't seem to matter to them, this was also communicated to me...
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There are any news about a config to have the editor on top and the comments ordered the same way as in the default old UI? The new ordering and the moved editor to the bottom are currently the obs...
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@... we use this targets, how can we do this with webhooks? /api/v2/tickets/{{ticket.id}}.json /api/v2/tickets/{{ticket.id}}/comments/{{ticket.latest_comment.id}}/make_private
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Is there a plan to remove the pagination with site numbers also for the suspended tickets??? This will make the work harder! Please let it as it is!
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Hi Barry, oh wow only at the time the ticket is created? We can only work with skill based routing if we can change the ticket skills - so the only way could be atm to setup a webhook for https://d...
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Here is the request for more customization ... @all please add your issues to this request page and vote for it https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Wo...
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We have the same issue - the linked EAP is no longer available. Whats the status of this? This was more than 2 years ago.
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Hello, we are looking to use skill based routing - is there no condition for ticket tags???