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Lu Miller
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2021년 12월 01일
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님의 최근 활동 Lu Miller
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Following up, we are currently testing a third-party app (https://www.zendesk.com/apps/support/quick-merge/) that has improved the merge process end-to-end, including defaulting to *not* notifying the user when merging tickets. Working with the developer, Cedric F. Jacob, has been smooth as well. The one downside is it doesn't allow you to merge tickets in any other state than Open (we sometimes like to merge tickets that are anything but Closed).
댓글 보기 · 2018년 4월 30일에 게시됨 · Lu Miller
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Hi Nicole,
About 30 tickets/day where we uncheck the "Requester can see this comment" 100% of the time. Our peak month was 73/day. We limit the number of times someone can write in per day, so this number would be higher otherwise.
Thanks for collecting this info. Looking forward to seeing this prioritized sometime soon.
댓글 보기 · 2018년 1월 31일에 게시됨 · Lu Miller
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