Lu Miller

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Following up, we are currently testing a third-party app (https://www.zendesk.com/apps/support/quick-merge/) that has improved the merge process end-to-end, including defaulting to *not* notifying ...

• 댓글 보기
• Lu Miller
• 만듦 2018년 04월 30일 17:16
• 1표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Hi Nicole, About 30 tickets/day where we uncheck the "Requester can see this comment" 100% of the time. Our peak month was 73/day. We limit the number of times someone can write in per day, so this...

• 댓글 보기
• Lu Miller
• 만듦 2018년 01월 31일 00:05
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

We're in the same boat here at Pinterest. We'd love to see this addressed.

• 댓글 보기
• Lu Miller
• 만듦 2016년 12월 12일 18:19
• 5표