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Debbie Singson
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2021년 10월 22일
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님의 최근 활동 Debbie Singson
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커뮤니티 댓글 Feedback - Voice (Talk)
I agree. There are many limitations with Talk and transferring calls has been a big frustration for us. We also really need extensions, so a call could go directly to an agent if the customer has worked with them before, or can easily be transferred me or one of my people - whether or not we are "online"!
Second question. Why are Chat and Talk so different? They should have similar screens and similar ways of logging in and out, viewing stats, etc. They are two completely different programs. It is like they are coming to us from two different companies.
댓글 보기 · 2018년 4월 26일에 게시됨 · Debbie Singson
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