Dean

I don't understand why we can't just have all views visible at all times, if we so choose. "Invisible views" is an oxymoron. I have views for different groups and each group has views for their individual statuses. If there absolutely must be a limit to how many views are visible at once, I would put that number somewhere around 30. But again, I don't understand why this is limited at all.

Please raise the limit. 12 views doesn't make sense. Seems like a completely arbitrary number for something that shouldn't even have a limit.

I'd like to do exactly what the OP asked - remove the agent name and timestamp from ticket.latest_public_comment_formatted. I'm currently using ticket.latest_public_comment because I can't figure out a way to remove the agent name and timestamp. I want the agent's name to be in the header of the email reply, so I don't want to disable personalized replies or change their name to an alias - that won't remove those lines from the comment. My goal is to make the comment look as close to a traditional email as possible, with the ability to insert in-line images and hyperlinks, so the only formatted text I want to show are the comment itself and the agent's signature. How can this be done?