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Mattias Gillsten
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2021년 10월 27일
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님의 최근 활동 Mattias Gillsten
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Could someone from the Zendesk team provide an update on this issue?
We work with several smaller teams of 2-3 agents, and we need a way for them to take calls without waiting in case one agent is busy. 30 seconds is enough for us to start losing calls.
The round-robin system might fit most of your customers, but I don't see why that would prevent adding options for customer with different business models.
We were planning to switch over to Zendesk Talk but unless there is a way this feature will be added or there is workaround that will not be a possibility.
댓글 보기 · 2019년 9월 13일에 게시됨 · Mattias Gillsten
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