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Crystal Bishop
가입한 날짜: 2021년 4월 16일
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마지막 활동: 2021년 10월 22일
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님의 최근 활동 Crystal Bishop
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At this point, this request is 7 years old. Seven years old. Many many customer comments have said that this would be a very valuable addition to ZenDesk for their ease of use and productivity.
If there ever was a requirement to pay attention to customer requests and elevate them to a more urgent timeframe OR make a statement of 'Will not fix/implement', a seven year old request should fit that definition.
In a previous sustaining engineering management position I held in the past - a seven year old request would never pass muster.
Act to move forward. Remove the request as un-doable, or make it happen! Don't leave us hanging any longer...
댓글 보기 · 2019년 11월 22일에 게시됨 · Crystal Bishop
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+1
I also have to tell agents to ignore the home page and only use the views...
The home page dashboard would be a nice place to do the following:
1) Post specific widget reports you want the agents to see (SLA success rate?)
2) Set a default ticket view below the widget reports. Maybe the default would be 'Your Unsolved Tickets'
댓글 보기 · 2016년 4월 05일에 게시됨 · Crystal Bishop
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