Brian Pavlovich

Wow.  Just ... wow.   The customer service equivalent of "I'm taking my ball and going home!".

I'd like to know more about how votes impact product roadmap as well.

As for the comment, I didn't find it reasonable to say hear them say "this isn't where it should be", then "we don't have resources working on it".  

If you look at the things they do release, it is window dressing.  Stuff that looks nice on the features page for their website.  But these areas I'd call fundamentals, which impact current customers, just don't seem to get any attention.

I'd +1 as well, but I'm on several of these threads, and likewise see how only have requests languished for sometimes years, often is also months or years since a Zendesk person has offered any update.