Stephen
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수1명
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활동 개요
Stephen님의 최근 활동-
Stephen님이 에 댓글을 입력함
Hi, Are there plans to allow for multiple routing configurations that may only apply to individual sets of Agents (either select based on Group or selected similar to assigning capacity rules)? I a...
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Hi Anunay, I appreciate the feedback on this. Yes, just clearing fields and saving the ticket works, but my concern is once tickets are closed / archived tickets. Having no way to update the conten...
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Hi, I have been using the Agent Home beta on my sandbox instance for the last couple of months. I signed up for the beta to be activated on my live instance of Zendesk, but I am still not seeing it...
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Hi, I signed up for this EAP at the beginning of November. Is there any updates on when this will be rolled out further? We have been using Omni-Channel routing for a month now and I am receiving f...
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Hi, Two questions on this feature: Can an Admin on a Zendesk instance force this setting for all users in an instance? Can an Admin check to see which users have this setting enabled? So far I h...
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Hi Dane, This is tremendous news. Really excited to finally see this feature come into play. Can I ask - if Tags will be editable on a Ticket, will this effectively mean we can change the Ticket F...
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Layout suddenly not being respected
Hi, I noticed today that the Layout being utilised on my live iinstance of Zendesk is no longer being respected. Notably the position of the comment composer and order of comments is now reversed. ...
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Great news JJ - this is great to hear!
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Hi Barry Neary, Something our team has noticed with the Idle Timeout, is that Agents are being timed out, when they set their status to certain Custom Statuses (like Lunch / Busy), as opposed to On...
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Ability to embed MS Power Apps
Hi All, I am a Zendesk Admin, but unfortunately currently lacking the development skills to build an app for Zendesk (I am learning, but not quite there yet). Our team has found some gaps in Zendes...