Ian Morgan
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Ian Morgan님의 최근 활동-
Ian Morgan님이 에 댓글을 입력함
Having now created many reports some of which were created after cloning Zendesk and my Dashboards and also while still finding my way around Explore it would be a great way of keeping these all to...
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We have Community set up and running. Going on the explanations above it seems that we have the Gather Legacy plan as we have had Zendesk Enterprise for many years. I would like one of our light ag...
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Hi Emmanuel Lepessec Just a suggestion and something you may have already tried. Have you thought about using triggers? Eg. Condition If ticket less than solved, ticket updated and tag = old_tag A...
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Hi Amy Thank you so much for your continued support both here and in my other post regarding the sign-in drop-down. This community has been great in helping me resolve issues as I have been learnin...
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Hi Amy. That is definitely possible. Here is the code. I can't see a problem but it might be obvious to someone with better knowledge. Thanks again <section class="categories blocks"><div class="c...
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Thank you Amy I tried min-width as well but all this did was remove the description from the wider screen. Thank again.
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Hi. I am trying to hide the .block-item-description if the screen width goes below 600px. The reason is that when looking at the site on a mobile phone/ smaller screen the description and .blocks-i...
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I notice that there is the option to set a side conversation for Slack as 'Done' but this does not inform the child ticket. How do we use this to notify the Slack conversation that this has been ma...
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Hi @... Thank you for your reply. I will submit the feedback as you suggest. Best regards
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We have just started using Side Conversations and I am going through the setups. I notice that you can mark a side conversation as 'Done' but the Child Ticket is not notified. How would I set up a ...