Ian Morgan
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Ian Morgan의 최근 활동-
Thank you Amy I tried min-width as well but all this did was remove the description from the wider screen. Thank again.
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Hi. I am trying to hide the .block-item-description if the screen width goes below 600px. The reason is that when looking at the site on a mobile phone/ smaller screen the description and .blocks-i...
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Hi @... Thank you for your reply. That is good to know. I thought I was missing something. I look forward to the update. Ian
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Hi. I have the new Web Widget setup with flow builder and it works quite well in our use case. However, if the customer wants to connect to a human the ability to add an attachment is not there? I ...
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Thank you @... That explains a lot. As it happens a customer used the chat when we were offline and I could see by the thread in the ticket he did indeed receive repeated messages as you describe. ...
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I have the widget set up with Answerbot and Chat although as previously mentioned it is confusing to know how they work together. My main question now is. I have set up Flowbuilder to include the "...
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I am also interested in the removal of 'talk to a human" and make it editable in Flow Builder. The Flow Builder route only works at the first response level. If the user tries a search with Answer ...
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I notice that there is the option to set a side conversation for Slack as 'Done' but this does not inform the child ticket. How do we use this to notify the Slack conversation that this has been ma...
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Hi @... Thank you for your reply. I will submit the feedback as you suggest. Best regards
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We have just started using Side Conversations and I am going through the setups. I notice that you can mark a side conversation as 'Done' but the Child Ticket is not notified. How would I set up a ...