Ian Morgan
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총 활동 수59
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마지막 활동
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내가 팔로우하는 사용자 수0명
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투표 수14
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플랜 수23
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Ian Morgan의 활동에 대한 투표 수-
We have just started using Side Conversations and I am going through the setups. I notice that you can mark a side conversation as 'Done' but the Child Ticket is not notified. How would I set up a ...
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I am also interested in the removal of 'talk to a human" and make it editable in Flow Builder. The Flow Builder route only works at the first response level. If the user tries a search with Answer ...
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Not a perfect solution but I have used 'Zendesk Explore' to create a list of all the articles in a table showing categories and sections and then export them to a spreadsheet. Unfortunately using t...
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Hi James Hanley Thank you. I have just tried it again and it seems to be working now. Not sure if you have changed anything at your end or if I was doing something wrong at my end. Thank you. Ian
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I am having the same problems as Zach. Email addresses are correctly displayed but notifications are not being sent to the recipient when being asked to review articles.
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I have just tried to use Assume Identity in the Beta version and have discovered it doesn't appear to be working. Unless there is something I am missing. I switched back to the original version and...
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I would like to display a range of KPI's on my dashboard display using time filters on the dashboard. One set of KPI's should display unsolved, open, pending, on-hold tickets current and the other ...
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Having now created many reports some of which were created after cloning Zendesk and my Dashboards and also while still finding my way around Explore it would be a great way of keeping these all to...
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We have Community set up and running. Going on the explanations above it seems that we have the Gather Legacy plan as we have had Zendesk Enterprise for many years. I would like one of our light ag...
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Hi Emmanuel Lepessec Just a suggestion and something you may have already tried. Have you thought about using triggers? Eg. Condition If ticket less than solved, ticket updated and tag = old_tag A...