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Darren Taylor

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2025년 1월 07일

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I know this is a few years old, but I would like to do the same. Edit my rating to a 5 star as the support was great.

댓글 보기 · 2025년 1월 07일에 게시됨 · Darren Taylor

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커뮤니티 댓글 Feedback - Ticketing system (Support)

James Peterson - Eastern Logic Amazing, thank you! I have just installed it and will give it a go. Great that it's free too. 

댓글 보기 · 2024년 10월 18일에 게시됨 · Darren Taylor

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댓글Ticket automation and collaboration

Hi there.

 

I asked this question a couple of years ago and wanted to know if there has been any update to it.

Is there a way to notify someone when they have been added as a CC to an open ticket?

댓글 보기 · 2024년 9월 19일에 게시됨 · Darren Taylor

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댓글General questions about email and email template

We've added an additional support email and have added the DNS text record. What's strange for us is, that this tool MxToolBox can see the DNS record, however, Zendesk reports that it's missing when I click the “Verify DNS records” button.

댓글 보기 · 2024년 6월 11일에 게시됨 · Darren Taylor

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

댓글 보기 · 2024년 5월 09일에 게시됨 · Darren Taylor

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게시물 Q&A - Tickets and email

For some odd reason, our main support email which customers use to contact us, is also being added as a CC on newly created tickets. 

I've checked our triggers and can't see why this would be added.

I would share a screenshot but there doesn't seem to be that option on here anymore.


 

2024년 5월 01일에 게시됨 · Darren Taylor

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게시물 Feedback - Ticketing system (Support)

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.

2024년 3월 18일에 게시됨 · Darren Taylor

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커뮤니티 댓글 Q&A - Account and billing

What's going on? I raised this on 9th Jan.

댓글 보기 · 2024년 2월 14일에 게시됨 · Darren Taylor

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커뮤니티 댓글 Q&A - Reporting and analytics

That's great. Thanks for the workaround.

댓글 보기 · 2024년 2월 13일에 게시됨 · Darren Taylor

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Would certainly speed up replying to multiple tickets allot quicker! +1

댓글 보기 · 2024년 2월 12일에 게시됨 · Darren Taylor

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