Anne-Flore Caire
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Hello. How do we manage the translation of type names?
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Thank you. I await your news
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Allow call transfers or add a third party with a light agent never connected in Zendesk
답변함The observation is as follows:- Light agents do not have Talk access and use rights - Their user file exists and often has a telephone number, so it's not in Zendesk - When we try to transfer a cal...
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Hi For some tickets, we have an error message: "Clone Ticket: A problem occurred while cloning ticket #xxxxx. Try again." Are there any explanations or ticket conditions that are causing the bug? B...
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To complete my feedback, another lack in the triggers in particular, are the conditions especially on phone calls. I don't know about the other channels other than email, but for telephony for exam...
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Hello I would like to add to the feedback already given, with some repetitions (sorry) 1-We mainly use triggers because we need actions after an input/action rather than over time 2-We modify our t...
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Also need to have a filter on the "Call agent group" (and "Leg agent group"). The use-case is the following: I need to output outbound call statistics for a team, and I can't even easily output the...
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Merci Gabriel Manlapig pour le retour Malheureusement, les solutions proposées sont de changer la stratégie d'acception des sollicitations et l'API, ce qui n'est pas possible pour nous. Tant pis, o...
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Quelles sont les limites de ces listes ? Car nous ne pouvons plus enregistrer de nouvelles adresses emails en liste autorisée, donc je vais procéder à du ménage pour avoir le maximum de domaine et ...
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The recommendation is to downgrade an agent to a suspended end user but for the Zendesk clients who use Explore and have agent lights then it is better to downgrade an agent to a suspended agent li...