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Greg Williams

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2021년 10월 27일

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님의 최근 활동 Greg Williams

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

thanks you @...! this is truly life changing as i was not aware of this capability until i saw your post!

댓글 보기 · 2021년 1월 23일에 게시됨 · Greg Williams

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

@... can you provide a quick how-to on setting this up? I am also interested in assigning a tag to a ticket based on a specific email address

댓글 보기 · 2021년 1월 21일에 게시됨 · Greg Williams

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게시물 Feedback - Ticketing system (Support)

Howdy! I would like to request for a preview option within Admin Settings-->Email-->HTML Template so that we can preview what the email will look like without having to send a test email.

2021년 1월 20일에 게시됨 · Greg Williams

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게시물 Feedback - Ticketing system (Support)

I have a query that lists my "recurring refunders" that use up a lot of my agents time and regularly ask for refunds of the products we send to them. I would like to have the ability to create a trigger/tag/automation based on the results from a query.

I.E. if a requestor with an email address matches my filtered query then change the priority of the ticket to urgent/low.

2021년 1월 20일에 게시됨 · Greg Williams

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댓글Formatting and customizing your email

@... I was looking for a way to preview the HTML template email found in Support Settings-->Channel-->Email-->Email Templates. Is there no way to make sure its all formatted correctly?

댓글 보기 · 2021년 1월 19일에 게시됨 · Greg Williams

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게시물 Q&A - Objects, workspaces, and rules

Howdy everyone!

I'm diving into all of the online training modules provided by Zendesk and I had a thought. I was wondering if it's possible to create a trigger to mark a ticket as "urgent" if the requestor has submitted more than ticket before to our helpdesk (even if its closed).

My intent is to identify these requestors and mark them as urgent so that my agents can handle their requests faster. Any thoughts on how I can accomplish this? Thanks in advance!

2020년 12월 31일에 게시됨 · Greg Williams

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