Matt Foley
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My screenshot doesn't seem to be appearing in my original post...
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Automatic Switch from Messaging to Email Channels Post Chat
답변함Hi! When a client begins a messaging chat, once the chat has concluded, the ticket should default to Email. Currently, whenever the ticket is closed/X'd out of, it defaults back to Messaging once ...
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Per your recommendation I updated the metrics to average but now I have 3 different reports using the same metrics with different results - Using the exact same metrics First Reply Time - Busines...
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Hello All, My Dashboard has a First Reply Time and Full Resolution Time component. MED First Reply time - Business - minsMED Full Resolution Time - Business - mins Recently I have been noticing tha...
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Thank you Amie <3!!!!!!!!!!!!!
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Reviewing the Event Log this is what I see.
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Trigger Keeps Auto-Firing
답변함Hello all, I want Zendesk to automatically notify my manager when a client is 'At Risk' of cancellation. The field I am attempting to use is a multi-select 'Reason for Contact' field. I set the co...
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Agreed! For chats, I think it's perfect the way it is but when it comes to responding to emails and reading through older emails first, it's quite tedious. Please move the Reply/Internal Comment Se...