Russell Dunn

@... this appears to either still be a problem, or a regression has crept in. This is routinely happening to myself and colleagues. I'm using the latest version of Chrome, and it seems to happen when navigating back.

This would definitely be better inlined in the existing UI, without being "yet another" app to take up screen estate.

Well..yeah thats one way to do it. But jeeze, thats a pain for something that should be natively built in.

I think its a sign of just how bad the text editor in Zendesk is that its come down to copy and pasting inline images from Microsoft Word.

This is pretty critical for us. We get a lot of comments/questions/updates from internal teams on tickets that get missed for long periods of time because there is no SLA.

@...

Zendesk lacks so much basic functionality in so many areas, this is just one of the myriad reasons I'm now actively telling my company to leave Zendesk.

I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor.

We have to send code snippets to customers regularly and being able to doing this simply and easily in Zendesk is a massive pain point.

@Nicole you say that +1's don't help, but it's really very worrying that your Product Managers seem unable to work out why widely available, simple, text editing features might be useful for your customers.

As the engineer here responsible for our Zendesk installation, do you think my regular recommendations to my company that any pain associated with a move away from Zendesk would be worth it in the long run are best served by your Product Managers refusing to engage with the community on basic features? Or would it be in Zendesks interests to actually give customers what they want?

I could understand entirely if people were asking something unreasonable, but your text editor is appalling and - really - Zendesk should be ashamed at its level of functionality.

The ability to change row colours to highlight certain tickets, the ability to change the colour of text based on priority or another ticket field, the ability to change, well, anything that would help organise views/workflows better.

How much feedback do you need before you start to prioritise what customers want?