I agree with a lot of the comments - the lack of basic functionality in Zendesk belies belief on an almost daily basis, but none more so than the lack of an even basic featured text editor.

We have to send code snippets to customers regularly and being able to doing this simply and easily in Zendesk is a massive pain point.

@Nicole you say that +1's don't help, but it's really very worrying that your Product Managers seem unable to work out why widely available, simple, text editing features might be useful for your customers.

As the engineer here responsible for our Zendesk installation, do you think my regular recommendations to my company that any pain associated with a move away from Zendesk would be worth it in the long run are best served by your Product Managers refusing to engage with the community on basic features? Or would it be in Zendesks interests to actually give customers what they want?

I could understand entirely if people were asking something unreasonable, but your text editor is appalling and - really - Zendesk should be ashamed at its level of functionality.