Mark de Leeuw
Technical Consultant at Contact Center Live.
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Mark de Leeuw님의 최근 활동-
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We are facing the same issue as John Watts quoted above: The field having the '-' value as a valid response for Zendesk purposes really messes up our workflows and enables our customers to submit t...
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Would love to see this added: Just like Jason we have big teams working in shifts and they are not always assigned to chats duties. Additionally, each time a teamlead or admin logs in they need to ...
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Allow first customer message in Whatsapp tickets to be attachable in side conversations
Feature Request Summary: When receiving messaging conversations via Whatsapp (and IG ect) it's currently impossible to select the first message that the customer sends to the company when opening...
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Allow the Settings button in support to open the Admin Center
Just wanted to give an option for the Admin Center. I don't mind the new Admin Center all that much, although it does make the process of making changes and quickly checking / testing them a bit le...
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Hi Scott, thanks for weighing in on this. That would be fine for me, yes. Agents set their profile to match their own spoken language. So if it's a french agent, they'd set their profile to french ...
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+1 for this. Can't really believe that this has never been implemented before actually, it seems like a no-brainer.
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Hi Sean,Thank you for this, I appreciate the feedback. Should be fine for now then!
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Updating the Slack app for webhooks.
답변함Feature Request Summary: I would like to see the Zendesk Slack app (used for side conversations) to be updated to meet the new standards in converting HTTP Targets to Webhooks before the deprecia...
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I have to agree with Samuel here: I just created a new field that is going to be the new way for us to register all our contacts and distribute the info throughout the organization. Since this is a...