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Lyreco

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2022년 2월 03일

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댓글Security and user access in Zendesk Support

The new audit log interface in Admin center have some good ideas, but seems not finish.

Should be interesting to add a lot of other filter : 

- filter per item

- date AND Hours

- on the previous one we were able to select a specific item and get its history, not possible anymore

댓글 보기 · 2022년 1월 25일에 게시됨 · Lyreco

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커뮤니티 댓글 Feedback - Ticketing system (Support)

@... Here is the issue we encountered everyday.

We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care.

And often, the sales rep wants to transfer the email received to another customer care service.

But even if he sends it to another email address, the email comes back to the side conversation of the ticket, and the other customer care service does not see it and does not have any alert.

It is really business impacting.

댓글 보기 · 2020년 2월 05일에 게시됨 · Lyreco

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Can you integrate something on side conversation also for :

- when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket.

 

Thank you

댓글 보기 · 2020년 2월 04일에 게시됨 · Lyreco

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I'm totally agree.

To not be able to act on the ticket when it is closed. OK.

But why can't we use as a condition ? it's available on the trigger settings.

I think it is important to be capable of answering to a side conversation on a closed ticket by triggering it !

 

We lost a lot of messages.

댓글 보기 · 2020년 1월 09일에 게시됨 · Lyreco

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