Lyreco
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The new audit log interface in Admin center have some good ideas, but seems not finish. Should be interesting to add a lot of other filter : - filter per item - date AND Hours - on the previous on...
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@... Here is the issue we encountered everyday. We are using Side Conversation to write or ask something to a sales rep (on Outlook) from customer care. And often, the sales rep wants to transfer t...
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Can you integrate something on side conversation also for : - when someone transfer a side conversation to another zendesk adress. the ability to reassign ticket. Thank you
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I'm totally agree. To not be able to act on the ticket when it is closed. OK. But why can't we use as a condition ? it's available on the trigger settings. I think it is important to be capable of ...