Louise Dissing

Hi,

It seems there's a possibility to change the chat-font with Javascript, but changing the general font in the widget seems impossible.

It would be really great if you could implement the possibility to upload a font to the widget and thereby control the identity of the widget even more!

Thanks!

Thomas - thank you for being on top! :-)

Jen, My apologies - you can contact us on support@helphouse.io and then I'll get you in touch with someone who can show you this! :-)

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

+1 Would be really useful! 

+1
We would also love to see any changes made to the widget settings in the auditlog! :-)

Hi Eric,

I agree with you! Along with a lot of other users!
For now, you can sign up for Rich text for Side conversations EAP: https://docs.google.com/forms/d/e/1FAIpQLSfw9y6pYq7atrxx26IIyJU5nReWo3o3DxlmA0f4z8NCWDZmow/viewform
And you can take a look and comment on this article: https://support.zendesk.com/hc/en-us/articles/360001263308-Using-side-conversations-in-tickets-add-on-?page=3

Hi Sarah,

You would be able to create a report as so:

Dataset: Support Tickets [Default dashboard]

Metric: COUNT(Tickets)

Column/Row: Requester Locale

With a report setup like that, you'd get the number of tickets from the locales, they've been requested from.

I hope this answers your question :-)

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

Hi Patrizia,

You can change this, with a bit of knowledge about placeholders. :-)

You can dive into what placeholders there are for organizations here: https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-Support-placeholders-reference#topic_qgz_opl_rc
When you've located the correct placeholder, you can add it to your trigger that sends out the text.

Let me know if you need any further help setting this up.

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

+1 This would be so awesome to have!

Hi Brandon,

I've actually really been thinking about how to do this - and we at helphouse came up with an idea on how to do this with texts instead!

Let me know if you could be interested in hearing any further about this, and then we could set up a meeting regarding this?

#helpsome regards,
Louise Dissing
Team Lead @ helphouse.io

Hi,

We really need this feature! Of course, we can create targets that will do this for us - but by doing this, workflows will get messy and you would actually need to get a hold on an engineer, instead of just using a trigger/automation and then just do it! :-)

I have a case, where we need to push CSAT to the comment field and instead of creating a target, it'd be nice to just choose a public comment! 

I'll be looking forward to seeing this feature implemented in Zendesk Support.