David Garceau

Hello ZENDESK, is anyone there paying attention to this need????

To everyone on this thread, please CALL and EMAIL your rep and ask them for an answer.

I will  be following up on it today and if enough of us actually call them and email our reps directly they might take notice. 

This is even more important now than it has ever been!!!

Thank you 

There is still absolutely no response on making this a feature. I did find a post on getting the daily stats via an API link but I dont use API elsewhere so that that takes a lot of back end work downloading a JSON file daily and compiling data externally.

This absolutely should be a data field in Explore. Its just ridiculous that this is being ignored.

Agreed on this, it should be up to the away agent if they can take transferred calls or not.

I was at the Zendesk Showcase in Dallas today and had a conversation with Mark Woolen and Martin Doettling about this topic. Martin said that it was definitely a known concern and that it was on their radar screen to be made available in Explore but I didn't get much of a timeline as to when that might be.

Now that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk.

How are we supposed to know how effective agents are if we don't have any historical report to show if they were even logged in as available!

This is a basic request that is long overdue. PLEASE make sure it is added asap.

Thank you