Daniel
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마지막 활동
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회원 가입일
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Daniel님의 최근 활동-
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Webhook for slack returns error 400 no_text
There are some great articles on here that helped me set up a webhook to push updates to Slack via triggers. However, I am now trying to use "Zendesk Events" to notify a Slack channel that we've ha...
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Knowledge Linked - Assigning
Does anyone know of a way to stop tickets being assigned to the Agent who inserts the Help center link? Example in screenshot We bulk-create tickets via an API and recently updated the templates ...
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Hi, it says in the above table that a customers can be banned with Messaging & Sunshine with partner support. Is this explained or expanded upon anywhere?
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I'm a bit concerned to see others are experiencing the same issues as our account and have been unable to find a resolution. We're in the process of collecting all the screen recordings, HAR and pe...
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We've recently moved to Agent Workspace and have noticed a big impact to performance, with increased latency, hangtime and timeout errors. This seems to impact chat Agents in particular, so I am cu...
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Do the "pages viewed" only show pages where the requester was logged in? Or if the customer logs in once they get to a form do the Agents see the pages viewed prior to logging in and submitting the...
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Plus 1ing on this issue our as our account is being effected as well
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Unfollow vs Following 🤔
Would love Zendesk to reconsider the native terminology for follow buttons. When you choose if you want to follow a post on Community/Gather (or if you are following by default after engaging on t...
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Awesome, thanks Ayush I will keep an eye out :)
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Hi @... any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging