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Jacqueline Lehr

가입한 날짜: 2021년 4월 15일

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마지막 활동: 2023년 7월 14일

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님의 최근 활동 Jacqueline Lehr

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댓글Working with articles in the knowledge base

How can I download/export all my images?

댓글 보기 · 2023년 6월 09일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Q&A - Help center and community

You should be able to create a category, move the section you want to "transform" under the new category, and then create more sections. If you are saying you want your existing articles to be at category level, you can't do that, unfortunately.

댓글 보기 · 2023년 3월 24일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Q&A - Help center and community

You can add more than one section into a category. You just can't add individual articles into a category. What does the structure look like in Guide admin? You can create a new category and drop sections into it is what I was thinking.

댓글 보기 · 2023년 3월 24일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Q&A - Help center and community

Hi Lais,

You can create a new category and simply move that section into it. You can't add articles to a category. You can only add sections to a category, so that's your best option.

See https://support.zendesk.com/hc/en-us/articles/4408882792346-Can-I-create-articles-under-Help-Center-categories-

댓글 보기 · 2023년 3월 24일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Feedback - Help Center (Guide)

Product management, is a Guide update in the works to solve this and the many other long standing issues? We all know you are aware of the problems users face. It feels like we're being ignored and nothing will ever be done. Please just tell us - respond to feedback in a meaningful way, not just we know and we're working on it. It's been too long. Thank you.

댓글 보기 · 2023년 1월 10일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Feedback - Help Center (Guide)

Sadly, you can only add articles to a section. I would very much like to publish articles at the category level, too.

 

 

댓글 보기 · 2022년 8월 26일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Feedback - Help Center (Guide)

Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.

댓글 보기 · 2022년 4월 26일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Feedback - Help Center (Guide)

I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I know of.

Would a product manager please comment on what causes this issue? I know I have attached images correctly, so I don't think there's anything else I can do on my end.

Thanks!

댓글 보기 · 2021년 8월 06일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Hi Felix,

I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

댓글 보기 · 2021년 5월 05일에 게시됨 · Jacqueline Lehr

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커뮤니티 댓글 Q&A - Help center and community

I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

댓글 보기 · 2020년 6월 16일에 게시됨 · Jacqueline Lehr

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