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Leo Medalla

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    Leo Medalla님이 에 댓글을 입력함

    Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?example: Press 1 InquiryPress 2 SalesPress 3 SupportTicket Subject line as of now is default as Phone call fr...

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    Leo Medalla님이 에 게시물을 만듦

    Zendesk Talk Transfer Failure

    Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

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    Leo Medalla님이 에 댓글을 입력함

    We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can ke...

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    Leo Medalla님이 에 댓글을 입력함

    Nicole Saunders No, his case was a different concern. Mine was just straight forward adding a required field (department field). I wasn't showing on the pre chat form. But now it does. It looked li...

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    Leo Medalla님이 에 댓글을 입력함

    Having the same issue. I updated pre-chat form to select department hours ago and it's still not updated in our website.

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    Leo Medalla님이 에 댓글을 입력함

    100% agree. This should be a feature.