Alina Wright
Product Manager for Roles and Permissions
-
총 활동 수106
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수5명
-
투표 수1
-
플랜 수42
댓글
Alina Wright의 최근 활동-
Bram Kolk - can you share more about why you'd want to do that? What is the use case? I ask because we're looking into brand based access and I want to learn more about how you're using brands toda...
-
공식 댓글 Hey all, thanks for the continued feedback on this. Our plan is to delve into this suspended ticket view this year. It's a complicated problem with a not-so-straightforward solution on the backend ...
-
Gerald J - Hey there, nested groups are not currently something that is prioritized for 2023. We are working on better supporting multiple department / business unit use cases however, so I'm hopin...
-
Anastasia Kachanova - thanks so much for this feedback, it's definitely something we're considering revising. Can you share more about the type of role in your organization that you'd like to keep ...
-
Matthew Sammut :These should 100% be split into two settings, why are they joined? any plans to split them?Alina: It's certainly something we can explore. The reason they are joined today is becau...
-
Jacob Bergman thanks for the feedback. Typically at your company, who would be setting schedules? What is their primary function?
-
공식 댓글 Hi everyone, this functionality has been launched and announced here.Now admins can specify whether agents can only redact ticket content, only delete tickets and mark them as spam, or both.
-
Hi both, thanks for taking the time to request this feature granularity. We hear you and we're working on breaking down the permissions found on the roles page into enterprise level options. We'll ...
-
Reshma Patel: How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles? Answer: Head to ADMIN CENTER > PEOPLE > ROLES. Select a role...
-
CJ Johnson: Are there any plans to de-couple deleting tickets and marking them as Spam? Answer: Not at this time, marking a ticket as 'spam' is a destructive action like delete. Can you share mor...