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Hannes Merisaari

가입한 날짜: 2021년 5월 13일

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마지막 활동: 2024년 7월 16일

Chief Customer Officer at Lyyti for More Meaningful Events

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댓글Routing

Howdy! The link in the article about "creating a plan for your routing configurations" (https://support.zendesk.com/hc/en-us/articles/5866960505754#topic_frn_1vc_yxb ) may be incorrect as I assume it's not meant to have limited access?

댓글 보기 · 2023년 8월 02일에 게시됨 · Hannes Merisaari

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Agree in many ways with the original writer.

We'd definitely like to start using the new widget, and maybe the bot as well, but we can't afford letting mixed languages to ruin our brand. That's the first thing to look when deciding should you trust the site or not. The trust is everything. The dynamic contents would resolve the whole case from our point of view.

The other feature useful for some, but causing negative experience in our case is that it's mandatory to add a questions about visitor details. We use the widget only in closed environment where we already know all these details, so it would be totally obsolete and ridiculous to ask them, but now they we would be forced to do that. So can't use this at all yet.

댓글 보기 · 2022년 11월 23일에 게시됨 · Hannes Merisaari

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

This community never fails in this sense. I have the exactly the same question, so it was clear that someone had asked already. Following closely with high interest.

댓글 보기 · 2022년 4월 04일에 게시됨 · Hannes Merisaari

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커뮤니티 댓글 Feedback - Admin Center

This would be awesome feature for us as well. In our case practically everyone in the company are light agents, because we often need their internal contributions or we just want to provide them a read access to the ticket contents. However from the Support administration point of view, they are not agents at all but only viewers. For us "an agent" means only a paid seat.

댓글 보기 · 2022년 1월 13일에 게시됨 · Hannes Merisaari

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